Neath Port Talbot About us

Neath Port Talbot is committed to working collaboratively with Parents and Carers in order to help achieve the best possible outcomes for all children, especially those with Additional Learning Needs (ALN). Neath Port Talbot Parent Partnership Service is here to help Parents and Carers by providing information, advice, support and guidance in order to help make informed decisions about their child’s education.

Parents and Carers can seek advice from a range of Inclusion Service support staff who work directly with families, children and school setting, including mainstream and specialist placements. Inclusion Service support staff include Well-Being and Behaviour staff, Educational Psychologists, Specialist Teachers, EWOs, Speech and Language Therapists and Occupational Therapists as well as Parent Liaison Officers and Transition Key Workers.

Within Neath Port Talbot, we aim to resolve any disagreements through working collaboratively with Parents and Carers in the first instance. However, we also commission the services from SNAP Cymru who can provide impartial advice and support as well as mediation services as required. (Please see below).

We’re here to help!

Our helpline is available Monday to Friday between 9:00 am and 5:00 pm.
Tel: 01639 763158

Contact us

For any issues or concerns about the Statutory Assessment process, Statements of Special Educational Needs or placement, please contact the Additional Learning Needs Support Team (ALNST) on 01639 763158 or email them on ALNST@npt.gov.uk

For any other queries or complaints, please contact the School and Family Support Team on 01639 763764 or email sfs@npt.gov.uk

SNAP Cymru

SNAP Cymru provides information, advice and support for parents, children and young people who have, or may have, special educational needs or disabilities. They provide the following impartial, confidential and free services:

  • Helpline Advice and Support
  • Specialist Casework
  • Independent Specialist Advocacy
  •  Avoidance and Resolution of Disagreement

You can find relevant information including detailed leaflets and FAQ’s on their website

You can also phone or e-mail them through their helpline service. The information and advice line is available Monday – Friday 9.30 am – 4.30 pm. Please ring 0808 801 0608

Specialist Services and Provision

Find information about services in Neath and Port Talbot which support children and young people with more complex needs, including Learning Resource Centres (LRCs) and special schools.

Accessing Specialist Services

Further information will be added to this area of the website soon. Thank you for visiting the Parent Partnership Services website.

Resolving Concerns

Further information will be added to this area of the website soon. Thank you for visiting the Parent Partnership Services website.